The webshop’s general terms and conditions apply to all legal transactions conducted by Valet & Co through the webshop.
The Webshop Valet & Co shall be deemed to have been accepted by customers on ordering goods or services. The version valid at the time the order is placed is decisive. Any general conditions of purchase or different terms and conditions assumed by the customer are explicitly excluded.
Valet & Co reserves the right to change the Webshop at any time.
For all product orders requiring a minimum age of 18, the customer confirms her/his compliance with this statutory provision with his placement of the order.
2. Information on products, prices, availability and delivery times
Pictures of products in advertising, brochures, online store, etc. are for illustration only and are not binding. The same is true for information on individual products, as these only serve to provide information. Only the manufacturer's information is decisive (for example, concerning the manufacturer’s warranty) and is conditional on this being applicable in Switzerland.
Orders placed through the online shop are subject to the price valid at the time the order is placed. Valet & Co reserves the right to make price changes at any time.
The offer is valid as long as the product can be found using the search engine in the online shop and is subject to the availability of the product.
All information on availability and delivery times is without guarantee.
Valet & Co reserves the right to cancel orders without stating its reasons for doing so.
Valet & Co confirms the receipt of orders by e-mail. A contract is only concluded following confirmation of the actual availability of products and the price by Valet & Co, which is usually provided within five (5) working days.
Customers may revoke orders until the time when the delivery option and the price of the product are confirmed.
After confirmation of the actual delivery option and the price, the customer is obliged to accept the products and services.
Valet & Co can accept subsequent changes to or cancellations of orders by the customer at its own discretion and charge an administrative fee of 25% of the cancelled order value, but no less than CHF 60.00 as well as any possible loss in value of the products cancelled since the order was placed.
If (partial) delivery of the product is impossible at confirmation of the actual delivery option and the price, the customer will be notified immediately via e- mail. If the customer has already paid, only this amount will be refunded without interest. If no payment is made, the customer is exempted from making payment. All other claims based on delays in delivery or failure to deliver are excluded.
Customers have no general right to return products ordered. For products which have not been customer-made and for which the right of return has been granted specifically, the customer may return the product within seven (7) calendar days from its receipt under the following conditions:
* the product is in its original state, i.e. in particular the seals, original cord, labels and protective films are in their original condition and undamaged;
* the product and all accessories are available in the original packaging.
4. Delivery date and default of acceptance
Details of the delivery date are sent by e-mail or the customer is contacted personally in any other suitable way to arrange an individual delivery date. All specified delivery dates are approximate.
If a customer refuses to accept the products or declares their unwillingness to accept the products after the expiry of an additional deadline, Valet & Co may refuse to fulfil the contract and claim compensation for default. Valet & Co is entitled to demand as compensation either a general 25% of the agreed purchase price or the replacement of the effective loss caused by the buyer.
On delivery to the address specified by the customer, visible differences in quantity must be reported in writing to the carrier immediately on receipt of the goods; concealed differences in quantity must be reported in writing to Valet & Co within five (5) days after receipt of the goods. Complaints regarding damaged or defective packaging as well as a partially missing goods consignment must be reported immediately upon receipt.
5.2 Packaging and transport costs
All packaging and transport costs (incl. transport insurance premiums) are charged to the customer.
6. Payment and default
Basically, the following methods of payment are possible: credit card (Visa, MasterCard), Paypal, Bitcoins.
Payment must be paid in advance for orders in the online shop. The current fees charged to the client can be seen under “Payment Options”.
Payment is charged to the credit card when ordering.
Delivery is only made following the receipt of payment to the total amount of the products ordered.
If a customer does not fully or partially meet their payment obligations, all outstanding amounts owed to Valet & Co under any title are due immediately. Valet & Co can demand this immediately and halt any further deliveries of products and services to the customer.
Until full payment is made, all products remain the property of Valet & Co. Valet & Co is entitled and is herewith authorised by the client to make a corresponding entry in the registry of retention of title in its own name and in the name of the customer. Before full payment of the products ordered, a pledge, transfer of security, processing or alteration are not allowed without Valet & Co’s express written consent.
The risk passes to the buyer when the shipment has been handed over to the person responsible for transport. If the delivery is delayed or becomes impossible through no fault of Valet & Co, the risk with the notification of readiness for shipment is passed to the buyer. An assumption of the transport costs by Valet & Coreed in individual cases does not affect the transfer of risk.
The warranty in accordance with the following provisions shall be two (2) years after delivery to the customer, unless expressly stated otherwise in writing. After this period, all warranty rights are no longer effective.
Customers must inspect products for obvious defects upon delivery. If a customer notes an obvious fault after delivery or if a customer notes a hidden fault later on, Valet & Co must be informed in writing within five (5) days after the discovery of a fault. Faults should be described as far as possible.
the product must be sent to Valet & Co by post at the customer’s expense and risk. The original packaging must be included with both types of delivery. Acceptance of the product does not mean that the fault has been recognised. Inspection of the alleged defect is carried out by the appropriate department at Valet & Co.
A new warranty period of two (2) years starts for parts, assemblies or complete products that have been replaced.
Subject to making a timely claim, customers’ rights are limited to the following:
At its own discretion, Valet & Co has the right to rectify the faulty product or to provide the customer with a replacement for the faulty product.
Further claims by customers, in particular for compensation or satisfaction of any kind are fully excluded.
Warranty rights lapse if the customer or a third party fails to comply with the operating and maintenance instructions for the products or makes changes, if parts are replaced or consumables are used which do not meet the original specifications without Valet & Co’s prior consent.
The same applies to defects attributable to improper use, storage and handling of products, unauthorised modifications and the opening of products. Insignificant deviations from the product specifications do not entitle the client to make a warranty claim.
A guarantee for normal wear and tear, for consumables, accessories and enclosed batteries or rechargeable batteries is excluded. Customer warranty claims may not be assigned to a third party without Valet & Co’s prior written consent.
Valet & Co assumes no liability for any loss of data when supplying a data medium or a product containing a data storage device. Customers are responsible for backing up and protecting their data appropriately.
Irrespective of the legal basis on which the claim is made, Valet & Co cannot be held liable in any way for (i) slight negligence, (ii) indirect or consequential damage and loss of profit, (iii) unrealised savings, and (iv) damage based on delay, and (v) any acts or omissions on the part of Valet & Co’s auxiliary persons whether arising in contract or out of contract.
Valet & Co cannot be held liable for damage resulting from any of the following (i) improper, unlawful storage in breach of contract, improper adjustment or use of the products, (ii) the use of incompatible spare parts or accessories, (iii) a lack of maintenance or the improper modification or repair of products by the customer or a third party, (iv) force majeure, in particular elemental, damp, fall and impact damage, etc. for which Valet & Co cannot be held responsible and orders by official authorities.
Customers are responsible for all costs for the repair of defects in products that are not under warranty. For products which have no discernible defects, Valet & Co reserves the right to charge the cost of the inspection of the alleged defect and its shipping costs to the customer.
The data protection declaration is an integral part of the Webshop. By agreeing to the Valet & Co Webshop, the customer declares he has seen them and agrees to the data-protection declaration (https://valetandco.com/datenschutz).
Valet & Co is entitled to process the information received about the customer with regard to the business relationship or in connection with this irrespective of whether it comes from the customer himself or from third parties under the relevant statutory provisions. Personal customer information will be treated confidentially and only shared with third parties in the context of a credit check.
Should individual terms of the Webshop Valet & Co be declared invalid or ineffective, this does not affect the validity of the other terms and the Webshop Valet & Co as a whole.
All legal relations between Valet & Co and the customer are subject to substantive Swiss law, excluding the conflict of laws. The Vienna Sales Convention is not applicable.
The ordinary courts of Lausanne, Switzerland are solely responsible for disputes arising from the legal relationship between the customer and Valet & Co. Valet & Co is entitled to take legal action against the customer at the competent court of the latter’s residence or at any other competent court.
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